Short term insurance, long term commitment

There is no point in just writing up a policy or giving another quote. We ensure that our clients trust our advice. This is because we set ourselves standards that we wish to judge ourselves on. These have been summarised by way of time frames in which we perform. These include;

Quotations delivered to client (personal)

  • We assess the risk , and ensure that you are adequately covered – i.e. not over or under insured
  • The quotation is written up and delivered within 24 working hours of the request

Quotations delivered to client (commercial)

  • We assess the risk , and ensure that you are adequately covered – i.e. not over or under insured
  • The quotation is written up and delivered within 48 working hours of the request

Endorsements (cancellations)

  • These are changes to an existing policy
  • If a client wants to cancel a policy because of a pricing issue, we would rather source more cost effective quotes to suit your budget than withdraw your cover. We are not in the business of ripping people off, but rather finding a solution
  • Changes to the policy are made and delivered within 24 working hours of the request

Endorsements (amendments)

  • This is for people that wish to add or delete items off an existing policy. It is recommended that any items valued higher than R500 should be specified
  • Changes to the policy are made and delivered within 5 working days of the request

Renewals released to client

  • This annual renewal is performed a year after inception of the policy
  • Renewed policies are delivered within 2 working weeks of the renewal date

Renewals confirmed to insurer

  • Your renewed policy is submitted to the insurer within 7 working days prior to the renewal date

Credit Control enquiries (client or our own staff)

  • This is for our clients or employees
  • Documentation will be received within 2 working days of the request

New claim reported to insurer

  • Should the claim be reported by ourselves, the insurer will receive documentation within 24 working hours of the claim being reported